Instant Services FAQ
Nguồn chính thức · TikTok Shop · Thông tin chính thức
Cập nhật: 19/01/2026
Tình huống
TikTok Shop sellers in Vietnam using or considering Instant Delivery service need to understand requirements, restrictions, and operational procedures for this faster delivery option compared to Standard Service.
Insight
Instant Delivery on TikTok Shop Vietnam is a direct delivery model where couriers pick up packages from sellers and deliver straight to buyers without stopping at sorting stations, resulting in faster delivery but stricter requirements for lead times and packaging guidelines. Instant service can be activated at SKU level through Seller Center > Products > Manage Products > Edit > Shipping > Custom. Buyers may not see instant service even when the shop has opened it due to three reasons: (1) buyer’s app version is not the latest version, (2) coverage area limitations - instant service is only available for selected areas with maximum distance of 40 kilometers between buyer’s and seller’s warehouse addresses (30 kilometers for Malaysia), or (3) the specific SKU is not subscribed to instant service at SKU level. For no rider pickup situations, the system automatically retries to reassign new couriers; sellers are not penalized for Late Delivery Rate (LDR) if delay is caused by lack of available riders, and can Kháng cáo Seller Fault Cancellation Rate (SFCR) penalties through the help center if orders are auto-cancelled due to no rider pickup. Sellers are strictly Sản phẩm cấm from arranging third party delivery outside platform arrangement - the platform cannot complete sales and sellers must recover costs from buyers separately. For handover, sellers must confirm rider and order details, and ensure riders update orders to “Pick Up” in their app in real-time at the location; platform bears no responsibility if rider picks up but doesn’t update. No extra fees are charged to riders for failed delivery returns - rider fees are refunded by their companies. Sellers can deactivate instant service in seller center. Pickup can be rescheduled once per order, limited to order received date and following day, with time options only within shipping provider’s operating hours. Courier contact is available under logistics tracking section via Manage orders > View logistics. For instant and same day services, sellers MUST arrange shipment during shipping provider operating time. Registration is free of charge through two methods: Category Manager AM or via registration link/QR code for Express Delivery Service.
Hành động
To activate Instant service at SKU level: Go to Seller Center → Products → Manage Products → Choose products → Click “Edit” → Shipping → Custom. To check why buyers cannot see instant service: verify buyer’s app version is latest, check coverage area and distance (must be within 40km), and confirm SKU-level subscription. If no rider pickup: wait for system automatic reassignment; Kháng cáo SFCR penalties through help center if auto-cancelled. Do NOT arrange third party delivery if driver not found. For handover: confirm rider and order details, ensure rider updates to “Pick Up” in app in real-time at your location. To reschedule pickup: Go to Manage orders → select orders → ‘More action’ > ‘Reschedule Pickup’ → select new schedule with date, time, and reasons; note only 1 reschedule allowed, must be same day or next day, within operating hours. To check courier contact: Manage orders → select order → ‘View logistics’ → rider contact under logistics tracking. To arrange shipment: must do so during shipping provider operating time (check order management page). To register for Instant Service: contact Category Manager AM, or use registration link/QR code for Express Delivery Service (free of charge).
Điều kiện áp dụng
Applies to Vietnam market. Distance limit is 40km (30km for Malaysia). Instant service only available in selected areas. Registration is free. Reschedule limited to 1 time per order. Must arrange shipment during provider operating hours.
Liên kết
- Nền tảng: TikTok Shop
- Funnel: Completion (Hoàn tất đơn)
- Nguồn: https://seller-vn.tiktok.com/university/essay?knowledge_id=3816066111751937
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