Negative Balance
Nguồn chính thức · TikTok Shop · Thông tin chính thức
Cập nhật: 15/09/2025
Tình huống
TikTok Shop sellers in Vietnam may encounter negative balance situations in their seller accounts, requiring understanding of the platform’s policy on how negative balances are handled and resolved.
Insight
TikTok Shop has a dedicated Negative Balance Policy that applies to sellers in Vietnam. As of September 15, 2025, the content indicates that the policy information has been moved to a new location. The policy governs situations where a seller’s account balance becomes negative, which can occur due to refunds, chargebacks, adjustments, or other financial transactions. The notice directs users to click a link to view the full TikTok Shop Negative Balance Policy at the updated location. This suggests the platform has reorganized its policy documentation and sellers need to navigate to the current version for complete details on how negative balances are calculated, how long sellers have to resolve them, potential consequences of prolonged negative balances, and any fees or restrictions that may apply.
Hành động
Sellers experiencing or concerned about negative balances should click the provided link to access the current version of the TikTok Shop Negative Balance Policy. Sellers should regularly monitor their account balance and settlement statements to identify any negative balance situations early. Reviews the full policy to understand repayment requirements, timelines for resolution, and any penalties or account restrictions that may result from unresolved negative balances.
Điều kiện áp dụng
Applies specifically to TikTok Shop sellers in Vietnam. The policy content has been relocated as of September 15, 2025; sellers must access the updated link for current policy details.
Liên kết
- Nền tảng: TikTok Shop
- Funnel: Completion (Hoàn tất đơn)
- Nguồn: https://seller-vn.tiktok.com/university/essay?knowledge_id=8682482891343617
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