Order Fulfilment - Overview
Nguồn chính thức · TikTok Shop · Thông tin chính thức
Cập nhật: 21/10/2025
Tình huống
TikTok Shop Vietnam sellers need to understand the complete order fulfilment process, including order types, packing requirements, shipping methods, shipping restrictions, and payment settlement timelines.
Insight
TikTok Shop defines order fulfilment as the key process for satisfying and retaining customers. There are two types of orders: standard orders and pre-orders. Pre-orders typically cover customised or handmade items, require more time for preparation, and have extended delivery schedules. Only select sellers are currently allowed to mark products as “pre-order” products. For packing and labelling, sellers must follow dos and don’ts as well as relevant local laws and conditions imposed by their Logistics Service Provider (LSP) to ensure safety of package handlers and customers. For shipping methods, sellers have two options: (1) Ship by TikTok - where TikTok fulfills the orders, and (2) Ship by Seller/Seller Own Fleet (SOF) - where sellers choose their own LSP, though this option is currently only available for some sellers. TikTok Shop maintains shipping restrictions to preserve platform integrity and prohibits certain shipping practices. Payment settlement period refers to the duration between order delivery and the date sellers get paid, which varies depending on certain conditions. The article references additional detailed articles on: Order Vận chuyển Timelines (Standard Orders), Order Management, Shipping Orders infographic, Batch Check Tool, Pre-Orders qualification, lost/damaged/scrapped packages, combining orders, Platform Abuse Policy, IPR penalty appeals, buyer non-receipt situations, and Packaging Guidelines.
Hành động
Sellers should: (1) Determine if their products qualify for pre-order status by checking qualification requirements; (2) Follow all packing and labelling dos and don’ts plus local LSP laws and conditions; (3) Choose between Ship by TikTok (TikTok fulfills) or Ship by Seller/Seller Own Fleet (SOF) if available; (4) Avoid Sản phẩm cấm shipping practices to maintain platform integrity; (5) Understand that payment settlement timing varies based on conditions and Reviews linked articles for specifics; (6) Consult linked articles for detailed guidance on: Order Vận chuyển Timelines for standard orders, Order Management system, Batch Check Tool on Seller Center app, Pre-Orders qualification process, procedures for lost/damaged/scrapped packages, combining multiple orders into single package, Platform Abuse Policy, IPR penalty Kháng cáo process, handling buyer non-receipt claims, and Packaging Guidelines.
Điều kiện áp dụng
Applies to Vietnam market only. Ship by Seller/Seller Own Fleet (SOF) option currently only available for some sellers. Pre-order product marking currently only allowed for select sellers.
Liên kết
- Nền tảng: TikTok Shop
- Funnel: Completion (Hoàn tất đơn)
- Nguồn: https://seller-vn.tiktok.com/university/essay?knowledge_id=7045464017700624
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